Escanor Player Support

Need help? Email us at escanor@ironback.app. We usually reply within 2 business days.

FAQ

What does Escanor Player+ include?

Home servers & network drives, Trakt sync, Dolby audio, and one purchase on iPhone, Apple TV & Mac. More coming. Local videos and the player are always free.

Which devices are supported?

iPhone, iPad, Apple TV and Mac.

What plans are available?

Monthly ($1.99, billed monthly), Yearly ($16.99, 1 week free, then billed yearly) and Lifetime ($99.99, one-time purchase). Prices may vary by country. The free week is on the Yearly plan only, for eligible new subscribers. Monthly and Yearly renew automatically unless turned off at least 24 hours before the end of the period. Lifetime never renews.

How do I restore my purchase?

Open Escanor Player, go to Settings > Escanor Player+ and tap Restore Purchases. Use the same Apple Account you bought with. Your purchase works on your iPhone, iPad, Apple TV and Mac.

How do I cancel my subscription?

On iPhone or iPad: Settings > [your name] > Subscriptions > Escanor Player+ > Cancel Subscription. On Mac: App Store > your account > Subscriptions. On Apple TV: Settings > Users and Accounts > Subscriptions. Cancel at least 24 hours before renewal to avoid the next charge. Refunds are handled by Apple at reportaproblem.apple.com.

Which video formats can I play?

Common formats including MKV, MP4, MOV and AVI, with embedded and external subtitles and multiple audio tracks.

How do I add my videos?

Add videos from your device or the Files app. With Escanor Player+, connect your home server or network drive.

Does Escanor Player include videos?

No. Escanor Player does not provide any video content. You play the videos you own.